AURALIS CONSERVATORY PTY LTD
PRIVACY POLICY
Last Updated: [08/09/2026]
1. INTRODUCTION
Auralis Conservatory Pty Ltd ACN [696136286] (Auralis, we, us or our) recognises the importance of protecting personal information and is committed to handling personal information responsibly and in accordance with applicable privacy and data protection laws.
This Privacy Policy explains how Auralis collects, holds, uses and discloses personal information in connection with the operation of its business, including its website, the sale and administration of Tutor Licences, communications with prospective and existing customers, and the provision and operation of the Auralis Conservatory curriculum, methodology, educational materials, teaching system and associated resources.
This Privacy Policy applies to personal information collected by Auralis through our website located at [auralisconservatory.com], through communications with us, during the purchase or administration of a Tutor Licence, and through other interactions with Auralis in the course of our business.
The nature and extent of the personal information we collect will depend upon the particular circumstances in which you interact with us. By providing personal information to Auralis or otherwise dealing with us, you acknowledge that we may collect, hold, use and disclose your personal information in accordance with this Privacy Policy and applicable law.
This Privacy Policy should be read together with any applicable terms governing the relevant product, service, Tutor Licence or other arrangement between you and Auralis.
2. THE PERSONAL INFORMATION WE COLLECT
Auralis collects personal information that is reasonably necessary for the proper operation and administration of its business and for the purposes for which the relevant information is provided.
Depending upon your dealings with Auralis, the personal information we may collect includes your name, email address, telephone number and other contact details. Where you are purchasing or using a Tutor Licence in connection with a business, studio, school, academy or other organisation, we may also collect information concerning that organisation and your position or role within it.
Where you make an enquiry, communicate with us or request information, we may collect the information contained in your enquiry or correspondence, together with any other information that you voluntarily provide to us. Where you purchase a Tutor Licence or another product or service from Auralis, we may collect information reasonably necessary to identify and administer the purchase, including details of the relevant licence or product selected, transaction information, account or order information and records relating to our communications with you.
We may also collect technical and usage information generated through your use of our website, including information concerning your device, browser, IP address, pages accessed, interactions with the website and other information generated through cookies, server logs, analytics technologies and similar technologies.
Unless specifically requested by Auralis for a legitimate and lawful purpose, you should not provide us with sensitive or unnecessary personal information.
3. HOW PERSONAL INFORMATION IS COLLECTED
Auralis may collect personal information directly from you when you visit or use our website, submit an enquiry, communicate with us, purchase or seek to purchase a Tutor Licence, complete a checkout or registration process, provide feedback, or otherwise voluntarily provide information to us.
We may also collect certain information automatically through the operation of our website and associated technology. This may include information collected through cookies, analytics tools, server logs and similar technologies.
In addition, where reasonably necessary and permitted by law, Auralis may receive personal information from third parties connected with the operation of our business. Those third parties may include payment processors, website hosting providers, technology and software providers, communications and email providers, contractors and service providers acting on our behalf, and other persons who lawfully provide information to us in connection with an enquiry, transaction or business relationship.
4. PURPOSES FOR WHICH WE COLLECT, HOLD AND USE PERSONAL INFORMATION
Auralis collects, holds and uses personal information for purposes reasonably connected with the operation and administration of its business and the provision of its products and services.
We may use personal information to respond to enquiries and requests, communicate with prospective or existing customers, process purchases and payments, establish and administer Tutor Licences, provide access to relevant products, materials and resources, maintain account and transaction records, and provide support in relation to a purchase, licence or other arrangement.
We may also use personal information to maintain, operate, protect and improve our website, systems, products and services. This includes understanding how our website is used, identifying technical or security issues, detecting and preventing fraud, misuse or unauthorised access, and protecting the security and integrity of our systems and business operations.
Personal information may also be used to comply with legal, regulatory, accounting, taxation or other obligations applicable to Auralis, to establish, exercise or defend legal rights, to resolve disputes, and to protect the rights, property, Confidential Information, Intellectual Property and legitimate business interests of Auralis.
Where permitted by law, we may also use contact information to provide information about Auralis, its products, services or developments that may be relevant or of interest to you. The manner in which marketing communications are handled is further addressed below.
Auralis will not knowingly use personal information for a purpose materially unrelated to the purpose for which it was collected unless the relevant use is otherwise permitted or required by applicable law or the individual has authorised the use.
5. DISCLOSURE OF PERSONAL INFORMATION
Auralis may disclose personal information where reasonably necessary to enable us to operate our business, provide our products and services and fulfil the purposes described in this Privacy Policy.
Depending upon the circumstances, personal information may be disclosed to payment processors and payment service providers, website hosting and cloud service providers, technology and software providers, email and communications providers, authentication or security providers, and contractors, consultants or other service providers engaged by Auralis in connection with its business operations.
We may also disclose personal information to professional advisers, including lawyers, accountants and insurers, where reasonably necessary in connection with our business, legal obligations or rights.
Personal information may be disclosed where Auralis is required or authorised to do so by law, including to government authorities, regulators, law enforcement agencies or other persons exercising lawful powers.
Auralis may also disclose relevant personal information where reasonably necessary in connection with the establishment, exercise or protection of legal rights, the prevention or investigation of fraud or unlawful activity, or the protection of the security, rights or property of Auralis or another person.
If Auralis undergoes, or proposes to undergo, a business sale, restructuring, merger, acquisition or other transaction involving all or part of its business or assets, personal information may be disclosed to prospective purchasers, advisers or other persons involved in that transaction to the extent reasonably necessary and permitted by law.
Auralis does not sell personal information as a product or commodity.
Where we engage third-party service providers to handle personal information on our behalf, we may take such steps as are reasonably appropriate in the circumstances to require those providers to handle the information consistently with applicable legal and contractual requirements.
6. PAYMENT INFORMATION
Where payment for a Tutor Licence or another Auralis product or service is made through a third-party payment provider, payment information may be collected and processed directly by that provider rather than by Auralis.
The handling of payment information by an independent payment provider is governed by the privacy practices, terms and security arrangements of that provider. Auralis may receive transaction information reasonably necessary to confirm, record and administer the relevant payment and purchase.
Auralis is not responsible for the independent privacy or data-handling practices of third-party payment providers. We recommend that you review the privacy policy and applicable terms of any payment service through which you make a payment.
7. MARKETING COMMUNICATIONS
Auralis may communicate with you in relation to matters reasonably necessary to administer your enquiry, purchase, Tutor Licence, transaction, account or other relationship with us. Such communications may include notices concerning payments, access, security, changes relevant to your contractual arrangements and other administrative matters.
Where permitted by applicable law, Auralis may also send promotional or marketing communications concerning Auralis and its products or services.
Where consent or another specific lawful basis is required before sending marketing communications, Auralis will deal with those communications in accordance with applicable law.
You may request to stop receiving promotional or marketing communications at any time by using an unsubscribe facility provided in the relevant communication or by contacting Auralis using the details set out below.
A request to stop receiving marketing communications will not prevent Auralis from sending communications reasonably necessary to administer an existing contractual relationship, purchase, Tutor Licence, transaction or other legal or administrative matter.
8. COOKIES AND WEBSITE TECHNOLOGIES
Our website may use cookies, server logs, analytics tools and other similar technologies to enable the proper operation, security and improvement of the website.
Cookies are small files or similar technologies that may be stored on or accessed through your device when you visit a website. Depending upon the technologies used by Auralis from time to time, cookies and similar technologies may collect information concerning your browser, device, IP address, website usage, pages visited, interactions with the website, referring sources and other technical or usage information.
Auralis may use such technologies for purposes including maintaining the operation and security of the website, understanding how visitors use the website, identifying technical issues, improving website performance and functionality and, where applicable, remembering relevant settings or preferences.
Third-party providers used in connection with the website may also use cookies or similar technologies in accordance with their own privacy practices.
You may be able to control or disable certain cookies through your browser or device settings. However, doing so may affect the operation, performance or functionality of some parts of the website.
Where required or reasonably appropriate having regard to applicable law and the technologies used by Auralis, we may implement additional cookie notices, consent mechanisms or preference controls.
9. OVERSEAS STORAGE AND DISCLOSURE OF PERSONAL INFORMATION
Auralis may engage technology, hosting, payment, communications, cloud storage or other service providers whose systems, personnel or infrastructure are located outside Australia.
The personal information may be stored, processed or disclosed outside Australia where reasonably necessary in connection with the operation of Auralis's business or the services provided to us.
The location of an overseas recipient may depend upon the particular service provider and technology used by Auralis from time to time. For that reason, Auralis may not always be able to identify in advance every country in which information may be processed or stored.
Where applicable law imposes requirements upon Auralis in relation to an overseas disclosure of personal information, Auralis will take such steps as are reasonably required in the circumstances.
10. SECURITY OF PERSONAL INFORMATION
Auralis takes reasonable steps appropriate to the nature and sensitivity of the information we hold to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.
The safeguards adopted by Auralis may include appropriate access restrictions, password and credential protections, technology and hosting arrangements, administrative procedures, restrictions on access to information and other measures reasonably appropriate to the nature of our business and the information concerned.
Access to personal information may be restricted to persons who reasonably require access to that information for the performance of their responsibilities or the provision of relevant services to Auralis.
While Auralis takes reasonable steps to protect personal information, no method of transmitting information over the internet or storing information electronically can be guaranteed to be completely secure. Accordingly, although we take reasonable measures to protect personal information, we cannot guarantee absolute security.
11. RETENTION AND DELETION OF PERSONAL INFORMATION
Auralis retains personal information for as long as reasonably necessary for the purposes for which it was collected or otherwise held.
The period for which information is retained may depend upon the nature of the information and the reasons for which it is held. Information may be retained for the administration of purchases and Tutor Licences, the maintenance of business and transaction records, compliance with legal, taxation, accounting or regulatory obligations, the resolution of disputes, the enforcement of contractual rights and the protection of Auralis's legitimate business interests.
When personal information is no longer reasonably required for these purposes, Auralis may take reasonable steps to delete, destroy, de-identify or otherwise appropriately dispose of the information, subject to any legal or legitimate requirement to retain it.
12. ACCESS TO AND CORRECTION OF PERSONAL INFORMATION
You may request access to personal information held by Auralis about you and may request that personal information which is inaccurate, incomplete, out-of-date or misleading be corrected.
Requests should be made using the contact details provided below. To protect privacy and security, Auralis may require reasonable evidence of identity before providing access to or correcting personal information.
Auralis will deal with requests for access and correction in accordance with applicable law. In certain circumstances, Auralis may be entitled or required to refuse access to particular information or otherwise deal with a request in a manner permitted by law.
13. DEALING WITH AURALIS ANONYMOUSLY OR USING A PSEUDONYM
Where lawful and reasonably practicable, you may be able to deal with Auralis anonymously or by using a pseudonym.
However, this may not be practicable where Auralis reasonably requires information to identify or contact you in connection with a purchase, Tutor Licence, payment, contractual arrangement or other service or transaction.
If you do not provide information reasonably necessary for the relevant purpose, Auralis may be unable to provide the requested product, service or assistance.
14. INFORMATION RELATING TO STUDENTS, CHILDREN AND OTHER THIRD PARTIES
Auralis's principal commercial relationship is generally with the person or organisation purchasing or using a Tutor Licence.
Depending upon the nature of the relevant arrangements, a Licensee, tutor or another person may provide information to Auralis relating to students, parents, guardians or other individuals.
Where a person provides personal information relating to another individual, including a student or child, that person is responsible for ensuring that they are authorised to provide that information and that any necessary privacy notices, authorities or consents have been obtained in accordance with applicable law.
Auralis does not intentionally seek to collect unnecessary personal information relating to children. Sensitive or unnecessary information relating to students or children should not be provided to Auralis unless it is reasonably required for a legitimate purpose and the person providing the information is lawfully authorised to do so.
Where Auralis becomes aware that information has been provided in circumstances inconsistent with applicable law or the purposes for which the information was reasonably required, Auralis may take appropriate steps to restrict, delete or otherwise appropriately manage that information.
15. THIRD-PARTY WEBSITES AND SERVICES
The Auralis website or communications from Auralis may contain links to websites, platforms or services operated by third parties.
Auralis does not control and is not responsible for the privacy practices, content or information-handling practices of independent third-party websites or services.
Where you access or use a third-party website or service, your use of that website or service will be subject to the privacy policy and other terms applicable to the relevant third party. You should review those documents before providing personal information to that third party.
16. PRIVACY QUESTIONS, ACCESS REQUESTS AND COMPLAINTS
If you have a question or concern regarding this Privacy Policy or the manner in which Auralis handles personal information, or if you wish to request access to or correction of personal information held by us, you may contact Auralis using the contact details set out below.
If you believe that Auralis has failed to comply with an applicable privacy obligation, you may submit a privacy complaint to us. To enable Auralis to investigate and respond appropriately, the complaint should contain sufficient information concerning the nature of the issue and the circumstances giving rise to it.
Auralis will consider privacy complaints and take reasonable steps to investigate and respond to them within a reasonable period and in accordance with applicable law.
Privacy Contact: [Stephanie Gough]
Auralis Conservatory Pty Ltd
Email: [admin@auralisconservatory.com]
Website: [auralisconservatory.com]
Postal Address: [1 High Gate Road Lindfield NSW 2070 Sydney Australia]
17. CHANGES TO THIS PRIVACY POLICY
Auralis may amend this Privacy Policy from time to time to reflect changes in applicable law, our business practices, the products or services we provide, the technologies or service providers we use, or the manner in which we collect, hold, use or disclose personal information.
The current version of this Privacy Policy will be made available through our website and will take effect from the date specified at the beginning of the Policy.
Where a change is material, Auralis may take such additional steps to notify affected individuals as are reasonably appropriate or required by applicable law.